A Wellington family is upset after the father was refused entry to the parents' room of Queensgate mall when trying to change his baby's nappy.
Sarah Fa'avale was shopping with her husband Tua and baby daughter Tahani on Thursday. While she was ordering a new car seat, Tua took their daughter to the parents' room to change her nappy.
Another mother denied Mr Fa'avale entry, stating that other mums were already in the changing room.
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“He didn’t know what to do, he’s not a confrontational person,” Mrs Fa’avale told RadioLIVE.
Mrs Fa’avale expressed her outrage over the incident in a heated Facebook post, which she says has received critical response.
“We’ve seen so many dads coming forward and sharing their story,” she said.
The Queensgate Shopping Centre has reportedly apologised to the family.
Their website states that the parents' rooms are not just for mothers. "Anyone looking after small children is welcome," it says.
Listen to the full interview above.