FAQ's

Most Frequent Questions

Why is the listen live stream not working?: We are sorry to hear you are having issues with the live stream.

Here are some things you can do that might help you to fix this issue:
1. Check your Internet Connection. You can stream via Wi-Fi or 3G/4G.
2. Make sure your browser is compatible with the Magic website.

Our currently supported browsers are:
Mobile / Tablet - Android 5.0+
Latest 2 versions of:
Android Browser
Chrome
Firefox

iOS 9+
Safari

Desktop -
Latest 2 versions of:
Safari
Chrome
Edge
Firefox

How can I contact Magic?: See our contact page for full details.

How do I get the Magic app for iPhone?

Just head to the Apple app store on your device, search for ROVA and install the app - it’s 100% free.

If you have multiple devices, you will need to download it on each of them.

Depending on the device you are using, you may first have to update to the latest version of iOS.

Apple app store link: https://itunes.apple.com/nz/app/rova-stay-tuned/id538271751?mt=8

How do I get the Magic app for my supported Android device?: Just head to the Google Play store on your Android device, search for ROVA and install the app - it’s 100% free.

If you have multiple devices, you will need to download the app on each of them.

Google Play store link: https://play.google.com/store/apps/details?id=com.mediaworks.therock&hl=en

Why cant I see Magic on my Internet Explorer browser?: Unfortunately Internet Explorer is not a supported browser. Give Google Chrome or Mozilla Firefox a try if you haven't already.

Login

Can I update my email address?

Not at the moment sorry.
If you are now using a different email address, please create a new MediaWorks ID.

We will look at providing this ability to change your email address in the future.

How do I delete my account?: If you decide to delete your account, please e-mail your request to account@mediaworks.co.nz and ask for your account to be deleted.

How can I reset my password?

If you have forgotten your MediaWorks ID password, you can easily reset it by going to the log in page of the ROVA app or on magic.co.nz.

On the magic.co.nz website, first click on the LOG IN link located at the top of the page, then click the 'Forgotten Password?' link below the password box.

On the ROVA mobile app, simply tap LOG IN on the homepage, then tap 'Forgot your password?' at the bottom of the screen. If you would like to reset your password and are already logged in, you can do so from either the website or the mobile app.

On the website, click the EDIT PROFILE link at the top of the page, then click Change Password at the bottom of the form.

On mobile, tap the cog icon at the top of the screen, then tap Edit profile. Finally, scroll down to the end of the page and tap Change Password.

People using the Safari browser can’t login to enter competitions.

If you’re having trouble logging in with the right email and password combination, then check the Safari browser settings. Make sure you’re allowing third-party cookies and are not preventing cross-site tracking.

These can be changed by opening Safari then going to the bar at the top of your screen and choosing Safari > Preferences > Privacy.

If this doesn’t help then try another browser like Google Chrome or Mozilla Firefox.

Magic on your radio

What are the Magic frequencies?: See our frequencies page for a full list.