Over 7,000 complaints resolved by Utilities Disputes Commission - Annual report

News 08/07/2019

Utilities Disputes is a commission formerly called The Office of the Electricity and Gas Complaints Commissioner, or EGCC, is a free and independent dispute resolution service.

The commission is concerned with electricity, gas, and water complaints, and disputes about access to shared property for fibre installations. Utilities Diputes have released their Annual Report 2018/19.

The Annual Report shows Utilities Disputes had 7,227 cases last year. The majority about electricity or gas at 6,520, followed by broadband installation on shared property with 565.

The figures represent a 10% increase in complaints and a 30% increase in total cases last year.

The report states the increase is largely due to the new broadband installation and water schemes.

Utilities Disputes Commissioner Nanette Moreau says, "Consumer complaints, and the industry response, create positive change and progress."